ModMounts’ Complaints Policy

Modmount Services Limited, a leading forex broker with a strong commitment to customer satisfaction, has implemented a robust Complaint Handling Policy to address customer concerns effectively. This article provides an in-depth exploration of Modmount’s procedures for handling queries and complaints, highlighting the company’s emphasis on transparency and efficiency in resolving issues.

Modmount is a legit and reliable forex broker

Image source: Modmounts’ About Us Page

Understanding Modmount’s Complaints Policy:

In accordance with regulatory requirements, Modmount Services Limited has established and maintains an exemplary Complaint Handling Policy. This policy not only ensures compliance with industry regulations but also reflects the company’s dedication to providing a positive customer experience. By prioritizing transparency and prompt resolution, Modmount aims to foster trust and confidence among its clientele.

Submission of Queries and Complaints:

Customers are encouraged to engage with Modmount’s Customer Support Department as the first point of contact for addressing queries or concerns. Through various communication channels such as email, live chat, or telephone, the Customer Support Department endeavors to resolve issues promptly. However, in cases where resolution is not immediate, Modmount remains committed to addressing and resolving complaints within a reasonable timeframe, typically within three business days.

Modmount is a legit and reliable forex broker that offers contact support to its clients

Image source: Modmounts’ Contact Us Page

Handling of Complaints:

Upon escalation to a formal complaint, Modmount undertakes a comprehensive review process to ensure impartiality and fairness. The company acknowledges receipt of the complaint within five working days and proceeds with an impartial investigation. Throughout this process, Modmount communicates transparently with the customer, providing updates on the progress and anticipated timelines for resolution. By adhering to a structured approach, Modmount aims to address complaints efficiently and effectively, thereby enhancing customer satisfaction.

Additional Information and Responsibilities:

To facilitate the complaint resolution process, Modmount may request additional information or documentation from customers. This collaborative approach ensures thoroughness in the investigation and allows for informed decision-making. Moreover, the responsibilities of the Complaints Team, Compliance Officer, and Directors are clearly defined, with each playing a crucial role in managing complaints based on their severity levels. This hierarchical approach underscores Modmount’s commitment to addressing complaints with the utmost diligence and professionalism.

Response and Record-Keeping:

Modmount endeavors to provide timely responses to customer complaints, typically within 30 business days. These responses, delivered in writing, include detailed explanations of the investigation findings and any proposed remedial actions. Furthermore, the company maintains meticulous records of all complaints and their resolutions for a minimum of seven years. This comprehensive record-keeping enables Modmount to track trends, identify areas for improvement, and demonstrate compliance with regulatory requirements.

Settlement of Disputes:

In instances where disputes cannot be resolved internally, Modmount provides guidance on alternative avenues for escalation, such as lodging complaints with the Financial Services Authority (FSA) of Seychelles. By facilitating access to external dispute resolution mechanisms, Modmount demonstrates its commitment to ensuring fair and equitable outcomes for its customers. Additionally, the company emphasizes the importance of adhering to the FSA’s complaint handling procedures, thereby fostering transparency and accountability in the resolution process.


Modmount Services Limited’s Complaint Handling Policy shows how committed the company is to keeping customers happy and following the rules. Modmount works hard to provide the best service possible by communicating clearly, using efficient methods, and taking preventative steps. By putting customer issues at the top of its list of priorities, Modmount shows that it is still committed to building trust, being open, and being honest with its customers. Users can get in touch with Modmount Services Limited through their website or email at [email protected] to get more information or help.

Leave a Reply

Your email address will not be published. Required fields are marked *